Remote Backup ServicesOur client is a provider of optical fiber networks and circuits, providing intrastate, interchange services through the fiber optic network. Client was struggling to have robust and stable backup solution for its server. Backups were failing and there was no timely backup process. Rishabh initiated a proper process to restore data requirement and implemented to have timely back-up of server. Restructuring of process with proper policies like changing of Media Policy; Error rectification, Monitoring and reporting server were used as corrective measures to have a updated backup for restoring data fast. The client had automatic, hassle-free backup with minimized downtime and no failure in back up jobs. |  |
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Application Stabilization and DocumentationSouth Carolina based Client, provider of optical fiber networks and circuits, leased capacity to all prominent telecommunications carriers providing intrastate, interchange services through the fiber optic network. The client’s existing Order and Management System application needed a professional management towards the different functionality modules already implemented. The risk of system failure, poor responsiveness, low application stability were few drawbacks which client wanted to over come. Rishabh provided complete application maintenance lifecycle covering current state analysis, knowledge transfer, transition, continuous maintenance support and enhancement to be executed. Rishabh made detailed analysis of target and source environment with respect to customer expectation, defined stabilization path and created technical documentation. Rishabh implemented comprehensive testing focusing on system integrity, functionality, performance and compatibility as result of which the customer satisfaction level became high and maintenance level reduced due to offshore delivery model. | | |
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Circuit Inventory Management SolutionOur client in the telecom industry in USA wanted to automate existing application that would provide features where user would be able to maintain circuit, equipment and customer information. They wanted the application to provide extensive search facility which would help users to see list of circuits, availability of circuits, customer and site wise details etc. Circuit Inventory Management solution was a comprehensive view of the network that created the opportunity to accurately plan to known and predict capacity and diversity requirements. Our solution was integrated with Client's Provisioning solution, which was modified to automatically update the inventory as orders were completed. It ensured that the inventory was up-to-date at all times, allowing for accurate monthly invoice validation, managing and tracking service requests regularly across all vendors, enabled robust reporting capabilities, and maintained an up-to-date inventory. | | |
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