Microsoft Dynamics CRM has a great feature of integrating with multiple products. Products like MS Outlook, Office and SharePoint integrate with Dynamics CRM seamlessly, helping businesses serve their customers more effectively. We’ll be looking at Dynamics CRM integration with…more

Microsoft Dynamics CRM is a product that allows a great deal of customization. This includes creating new functionality, changing your user interface and navigation methods. Most of the customization can be done without hiring a developer to write a…more

In any business, one of the most essential tasks is to convert the leads in your pipeline into sales. Detailed campaign planning backed by proper execution is very critical for this to be achieved. However, most companies fail to…more

There are various CRM products available in the market today. We have compiled here, features of the top CRM products in a CRM comparison guide for you to refer to, before selecting and implementing a CRM product best fit…more

Customer complaints, compliments or feedback – whether positive or negative – are always a good source of business information. While providing products and services, every business experiences different levels of customer satisfactions at different stages of the business cycle….more

One outstanding feature of Microsoft Dynamics CRM 2011 is the ability to easily integrate with SharePoint with an option to view and manage all the documents that are stored for easy reference. This list of documents includes the version…more

Before we get to the challenges faced in CRM implementation, let’s look at some basics.

Why is CRM needed for Businesses?
Customer satisfaction is the key to success in any business. In order for a business to consistently maintain success, it…more

There are various CRM products available in the market. We have compared 2 best-of-breed CRM products (Microsoft Dynamics CRM and Salesforce.com) which can help you decide the right one for your organization.

Brief Introduction to the CRM Products:

Microsoft Dynamics CRM:…more

Being an Offshore Software Development house with a delivery team in India, we usually come across questions from clients regarding how to simplify the process of managing & motivating the offshore team.

It may sound a bit complex but if…more

Most of the applications developed in current times are deployed on the internet with multiple integrations to other business systems which have millions of user base accessing those integrated systems. A good example to take is an email service…more