Category Archives: Microsoft Solutions

As mentioned in the first article "Conceptual Overview of CRM", of this 3 article series, CRM is a futuristic tool. This article is the second in the series. The benefits of CRM can be gauged on both tangible and intangible attributes. There is an unprecedented advent of valuable newer technologies on the business horizons. Furthermore, ...

Ever since Microsoft launched Windows 8 in October 2012, it has been the topic of discussion in the tech world. Boasting of a user interface with tiles, you can pin as many tiles as you want and move them around so it's just the way you want it. Many new features have been introduced in ...

In this 3-series article on Customer Relationship Management (hereafter referred to as CRM) we would focus on CRM implementation, the various aspects of CRM for small business, how organizations can benefit from it. In the simplest of forms, CRM is an Information Technology (hereafter referred to as IT) enabled tool that helps organizations manage their ...

Microsoft Dynamics CRM has a great feature of integrating with multiple products. Products like MS Outlook, Office and SharePoint integrate with Dynamics CRM seamlessly, helping businesses serve their customers more effectively. We’ll be looking at Dynamics CRM integration with Outlook in this blog post. Integrating Microsoft Outlook with Dynamics CRM helps increase the productivity of the ...

Microsoft Dynamics CRM is a product that allows a great deal of customization. This includes creating new functionality, changing your user interface and navigation methods. Most of the customization can be done without hiring a developer to write a single line of code. All you need to have is the System Administrator or System Customizer ...

In any business, one of the most essential tasks is to convert the leads in your pipeline into sales. Detailed campaign planning backed by proper execution is very critical for this to be achieved. However, most companies fail to build this vital link between marketing campaigns and sales execution because of a mismatch in messages ...

Customer complaints, compliments or feedback – whether positive or negative – are always a good source of business information. While providing products and services, every business experiences different levels of customer satisfactions at different stages of the business cycle. Even the best of products and services have issues from time to time. It is a ...

One outstanding feature of Microsoft Dynamics CRM 2011 is the ability to easily integrate with SharePoint with an option to view and manage all the documents that are stored for easy reference. This list of documents includes the version number, the date and person who last modified it. Users can edit the document if they ...

There are various CRM products available in the market. We have compared 2 best-of-breed CRM products (Microsoft Dynamics CRM and Salesforce.com) which can help you decide the right one for your organization. Brief Introduction to the CRM Products: Microsoft Dynamics CRM: Microsoft Dynamics CRM’s main focus is the SME market segment. It is also becoming a standard ...

Microsoft has come up with a solid feature rich product which has come through years and has evolved as a robust platform, flexible enough to accommodate any size and any kind of business. More over its availability on premises and on the web, makes it all the more competitive and affordable for various businesses. We shall ...