Knowledge Management – Art of Sharing and Growing Knowledge across Organisation

06 Jan. 2011 General

Knowledge is required in our day to day activity. Knowledge can be termed as a re-usable resource which can be used later in doing similar tasks by adapting this knowledge to new conditions. Knowledge is increasingly considered the most important asset of organisations and it is assumed that every experience is reusable. The same applies to an individual or a group of people in an organisation where people are supposed to work with each other to benefit from the synergy of their joint knowledge.

Knowledge Management can be described as creation of knowledge repositories, improvement of knowledge access and sharing, enhancing the knowledge environment and managing knowledge as an asset. Knowledge Management System enables collection of unstructured information from various sources and puts them in structured and searchable formats which provide the ability for employees to acquire job knowledge faster, reduces training time and provides higher job quality.

A typical framework and process model for knowledge management system in an organisation can be –

  • Acquiring Knowledge – Acquisition of knowledge that will involve sequential steps in order to make sure that knowledge could be acquired from right talent, time and place. It can follow – Knowledge identification, collection of knowledge, adapt knowledge (categorize the knowledge), organize knowledge and store knowledge and index it dynamically.
  • Knowledge storage and organization – This is a process where knowledge is kept in repositories in the form of documents and articles in organized and categorized forms to enable faster access.
  • Knowledge distribution – A process which allows dissemination of the knowledge stored in a collaborative environment.
  • Application of knowledge – This process enables the identification and use of knowledge in collaborative environment across people, practices, technology, products and services.

Knowledge Management Systems can benefit an organisation in number of ways. The use of a Knowledge Management System within organisations help manage, more efficiently, the intelligence of the available people across the organisation which results in increase of productivity and quality with reviewed, approved and authenticated information. Some of the benefits are listed below –

  • Knowledge Management System create a knowledge networking environment, that improves the level of sharing and take up new ways of working while preventing the repetition of mistakes and wheel reinvention.
  • Improves identification and transfer of best practices across the organisation and creates a culture of continuous improvement and learning.
  • Knowledge Management System provides the ability for people in organisations to acquire job knowledge faster, reducing training time and provide higher productivity.
  • Knowledge Management System prevents the knowledge from leaving from the organisation when a person leaves thus retaining the knowledge.

When the only constant happens is to be change; knowledge becomes not only important, but certainly vital for the survival and future success of organizations.

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