The E2E Movement, Rise of Android, Windows Phone and the Impact of IT on Healthcare in 2014
26 Nov. 2013 Enterprise Tech News
As the New Year is about to dawn upon us, we look ahead at some of the tech news doing the rounds and some future trends in IT and healthcare.
- The E2E Movement
- The Rise of Android and Windows Phone
- Impact of IT on Healthcare in 2014
B2C and B2B have been around since the age of dinosaurs we think. But over the past several years, we’ve seen the rise of a new entrepreneurial movement that is now accelerating. It’s being dubbed as E2E (End to End). Quite a few companies like Airbnb, Redfin and Uber are now focusing on delivering an “end to end” consumer experience that is powered by a fusion of software and people. These are essentially “real world” software companies that use software and technology to deliver compelling services in the off-line world.
Redfin, an online real estate brokerage, has a network of real estate agents on its payroll who are distributed around the country to help deliver a better E2E customer experience. Airbnb, a community marketplace for finding accommodation worldwide, offers everything from free professional photography on the front end, better showcase listings, to a 24-hour hotline with a large network of geographically distributed customer care agents operating across time zones. Uber too, invests significantly to ensure the best possible customer experience for travelers who hire a driver through their app.
The question is, why are these E2E businesses taking off right now?
First, mobile is transforming into a virtual help and a last second purchase button. It has given us high confidence in making purchases and even higher expectations of service quality in all service based applications.
Second, great entrepreneurs as well as the emerging breed have realized that it requires more than just websites or mobile apps to deliver great customer experiences. Companies nowadays strive to touch consumer’s lives in the real world!
Finally, due to the advancement in all online and social media, feedbacks and consumer sentiments spread at the speed of light. Thus if you can’t deliver a proper E2E experience, don’t promise.
According to the research firm IDC, shipments of Android operating system-based smartphones rose to over 211 million in the July- September quarter this year, accounting for more than 80 per cent of the global mobile OS market share. In a relatively saturated market this can be termed as good stride forward.
It has been a good year for the Windows Phone too as they grew by 156 per cent y-o-y. The volumes have been small comparatively but its price factor has helped it regain its foothold in the smartphone market up to an extent.
Some key predictions stating the impact of IT on Healthcare in the forthcoming year are as follows:
- Health IT incentives that reward doctors and hospitals to use electronic health records (EHR) technology to improve care will still be around.
- Competition and consolidation in the market will see many medical professionals and institutions switch their EHR solution providers.
- Health care will be more networked as EHR’s will be connected to labs, imaging centers, referrals and patients for exchange of resources and information.
- Billing will be easier on the cloud with new billing code changes from ICD-9 to ICD-10. It will empower users with more flexibility compared to those on paper or legacy EHR systems.
- The next few years will see those EHRs grow into more powerful clinical tools that will assist providers in improving outcomes.
- Smaller teams with improved efficiency will ensure that independent providers will also be able to take advantage of lower-cost EHRs to provide more flexible and efficient services to patients.
As technology continues to advance and become innovative, affordable and accessible, enterprises will have to adapt to the changes in order to leverage it to grow and remain competitive in this ever changing market. We at Rishabh Software are committed to embrace any change that comes about in the ever changing field of technology and always strive to ride the crest and provide services that are the best.