Top IT Outsourcing Trends that Will Rule in 2024

The future of IT outsourcing in 2024 is dynamic and evolving, influenced by various factors such as technological innovations, market demands, customer expectations, and regulatory changes.

In the digital transformation era, IT outsourcing is poised to become a powerful tool and a key strategy in driving business growth, enhancing customer experiences, and helping organizations achieve a competitive edge. The global IT outsourcing market will likely be around USD 1.06 trillion ^[1] by 2030.

This is due to the growing technological innovation, the need for robust strategies, and shifting customer demands that have shaken up the IT outsourcing industry.

As we look ahead to 2024, we can see some significant trends in IT outsourcing to transform how businesses operate, driving innovation, agility, and cost-effectiveness. By staying updated and informed about these trends, companies can make better decisions and leverage the most out of them.

So, are you a business owner looking to stay ahead of the curve regarding IT outsourcing? Then, let’s explore the latest IT outsourcing trends of 2024, the benefits of IT outsourcing, and the steps to take to choose the right software development outsourcing partner.

Table of Content

• Global IT Outsourcing Market Overview
• IT Outsourcing Trends Shaping the Future of Business
• Top Benefits of IT Outsourcing
• How to Choose the Right Software Outsourcing Vendor?
• Why Rishabh Software Should Be Your Preferred Partner for IT Outsourcing
• Frequently Asked Questions

The global outsourcing market is primarily dominated by two key sectors – Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO). This market includes demand for outsourcing various IT functions driven by rising demand for digital transformation, growing adoption of cloud computing, and shortage of skilled IT professionals. It also helps companies reduce operating costs by harnessing lower labor rates in other regions.

According to Straits Research, the global IT outsourcing market is expected to grow at a CAGR of 9.3%. from $565.2 billion in 2022 to $1416.3 billion by 2031^[2], This IT outsourcing statistic clearly shows the exponential growth of IT outsourcing industry and how it is going to transform the IT industry.

The global IT outsourcing market is growing mainly because of these key factors:

• Cost savings
• Access to specialized skills and expertise,
• Focus on core business functions.
• Scalability & flexibility
• Increasing adoption of digital transformation strategies
• The need for IT management
• The demand for innovation

With the arrival of new technologies and the latest IT outsourcing industry trends, such as AI/ML, automation, and the Internet of Things (IoT), businesses can leverage IT outsourcing as a strategic enabler for their digital transformation and business growth initiatives.

As technology surges, so do the trends shaping how businesses operate and thrive. Similarly, IT outsourcing is no longer just a cost-saving tactic. It’s become a strategic tool that helps companies leverage technological advances and specialized skills.

Let us analyze and explore major IT outsourcing trends to understand how they will shape the business’s future.

Nearshoring

Nearshoring is fast gaining traction due to its distinct advantages over traditional offshoring practices. You might be surprised, but around 80%^[3] of companies in North America are actively considering nearshore.

This approach involves contracting services or relocating business processes to a nearby or neighboring country, often within the same region or continent.

Nearshoring is prominent in IT, software development, customer support, manufacturing, and shared services. Companies in these sectors leverage the advantages of nearshore outsourcing to streamline operations, access specialized talent, and improve efficiency. As businesses seek to optimize their operations and tap into specialized talent pools, nearshoring stands out as a growing software outsourcing trend in 2024.

Adoption of Collaborative Technologies

These technologies are essential for building strong relationships between clients and outsourcing providers, improving project outcomes, and driving business success. Collaborative platforms and solutions such as Project management platforms, DevOps tools, Document sharing and collaboration tools, and Cloud-based platforms are essential for seamless communication between businesses and outsourcing partners. The pandemic accelerated their usage, highlighting their efficiency in encouraging partnerships and building trust, which is necessary in today’s remote working environments.

Emphasis on Security and Data Privacy

The frequency of cyberattacks and data breaches poses serious risks, costing businesses millions. That’s why the focus on cybersecurity in IT outsourcing is expected to intensify in 2024. According to a recent forecast by Gartner, the global end-user spending on security and risk management will be $215^[4] billion by 2024; this will see a hike of 14.3% from 2023.

Companies prioritize secure data handling and require service providers to implement stringent security measures and data privacy practices. This includes robust encryption protocols, regular security audits, and strict adherence to data protection regulations to mitigate potential risks associated with outsourcing. Outsourcing these services helps to fortify data protection, ensure system integrity, and meet regulatory requirements like GDPR and CCPA.

Cloud-Based Services on the Rise

Cloud computing is rapidly gaining ground in IT outsourcing due to its scalability, flexibility, and cost-efficiency. Businesses are projected to invest substantially in cloud-based solutions, with demands for cloud migration, integration, and management soaring for cloud-based data storage. According to Gartner’s forecast, by 2026, around 75%^[5] of businesses are predicted to embrace a digital transformation strategy centered around the cloud as the primary foundational platform. This IT outsourcing trend is likely to reshape companies’ storage, management, and utilization of their data and cloud applications.

The Era of AI/ML, Chatbots & Automation

Artificial Intelligence (AI), Machine Learning, and Chatbots are creating a lot of talk. Some say AI will end outsourcing, while others think it will boost the IT industry. But who’s right?

In 2024^[6], technologies like AI, ML, and chatbots will change how IT outsourcing works.  These emerging technologies will increasingly enable the use of predictive analytics to anticipate potential issues faster, help with decision-making, and enhance service quality to customers. Chatbots using AI will always answer customer questions, while robotic process automation will do tasks that repeat automatically, and ML will find important information in big data sets. With all these technologies, businesses can work better, save money, and enable human resources to focus on higher-value activities.

Blockchain Technology

Blockchain technology, known for its impact on finance, is now set to impact various other industries, including software development outsourcing. But you might be thinking, how? Well, imagine developing applications where data is stored securely in a decentralized manner, and that’s a significant feature of blockchain technology.

Its decentralized setup means greater security and trust, making it an attractive option for storing sensitive information for companies globally. Plus, with blockchain, companies can extract valuable insights from their data, enabling business intelligence. The more companies catch on to these benefits, the higher the demand will be for blockchain outsourcing.

There are numerous advantages of IT outsourcing for both small businesses and enterprises that go beyond just cost-saving opportunities. So, what are the major benefits of IT outsourcing services? Let’s explore.

Cost Efficiency

According to 2023 Deloitte^[7] survey, one of the primary reasons companies opt for IT outsourcing is its low cost. It allows access to skilled professionals and cutting-edge technologies without taking the burden of vast expenses of in-house infrastructure and maintenance.

Access to Specialized Skills

IT outsourcing grants access to a diverse pool of specialized talents. Accessing external expertise opens doors to specialized skills not always present within a company’s internal structure. From software development to cybersecurity, data analytics, and beyond, businesses can leverage these diverse talents to enhance their service and product offerings.

Focus on Core Business Functions

By outsourcing IT tasks, companies can focus on their core competencies and strategic initiatives. Offloading routine IT operations to external experts allows internal teams to concentrate on innovation, product development, and customer-centric activities, enhancing overall business performance.

Flexibility and Scalability

IT outsourcing offers flexibility in scaling resources according to business needs. Companies can easily upscale or downscale their IT requirements based on fluctuations in demand, seasonal peaks, or project-specific needs. This scalability minimizes operational disruptions and optimizes resource utilization. By embracing the latest global IT outsourcing trends, organizations can see the future of IT outsourcing as a strategic solution for businesses offering enhanced flexibility and exceptional outcomes.

Improved Efficiency and Productivity

Partnering with proficient IT service providers streamlines operations, leading to increased efficiency and productivity. Access to advanced technologies and streamlined processes ensures faster project delivery, quicker problem resolution, and overall operational excellence.

Risk Mitigation and Compliance

Compliance with industry standards and regulations is critical for businesses. Outsourcing IT to providers well-versed in regulatory compliance helps mitigate risks and ensures adherence to data security and privacy laws. This reduces the likelihood of legal issues and potential data breaches.

24/7 Support and Enhanced Customer Service

Many outsourcing firms offer round-the-clock support, ensuring uninterrupted services and timely issue resolution. Improved service levels and quicker response times contribute to enhanced customer satisfaction, fostering long-term relationships with clients.

Global Market Expansion

IT outsourcing facilitates global market reach. Leveraging offshore talent pools and diverse geographical locations enables businesses to expand their market presence, tap into new demographics, and gain a competitive edge in a globalized economy.

Choosing the right IT outsourcing partner not only offers you a competitive edge, faster outcome, cost benefits but also one who offers high-quality services at affordable prices. Here are key considerations and steps simplified to help you find the right outsourcing partner:

• Define Your Project Requirements: Outline your project’s scope, objectives, timeline, and budget. Clearly defining your needs and expectations will guide you in finding a suitable outsourcing partner.
• Assess Expertise and Experience: Look for a partner with expertise in your industry and the specific technology stack required for your project. Evaluate their portfolio, past projects, and client testimonials to gauge their experience and capabilities. Ensure that the outsourcing partner embraces software development outsourcing trends so that you can achieve your business goals faster.
• Quality of Work: Choosing a software development outsourcing partner with proven track record of delivering high-quality work reduces risk of project failure. Check for certifications, industry standards compliance, and methodologies followed by the outsourcing partner. This ensures that the delivered software meets high-quality standards and also saves money in the long run by reducing the need for bug fixes.
• Team Skills and Talent: A skilled and talented team with the required domain expertise can work efficiently and productively to ensure project success. It is, therefore, crucial to verify the qualifications, expertise, and experience of your project’s developers, designers, and other professionals.
• Communication and Collaboration: Ensure the partner has clear communication channels, speaks your language proficiently, and adopts collaborative tools for seamless interaction. It is vital to build trust, overcome challenges and also leads to increased innovation.
• Data Security Measures: Inquire about the partner’s security protocols, compliance with data protection regulations, and measures to safeguard sensitive information throughout development.
• Scalability and Flexibility: Consider the partner’s ability to scale resources based on project requirements. They should be flexible enough to accommodate changes, additional features, or adjustments during development.
• Cost Transparency and Value: Compare pricing and consider the value offered regarding expertise, quality, and long-term partnership potential. Clear pricing models and detailed breakdown of costs prevents budget overruns and help you choose a software development partner who aligns with your budget and delivers high-quality results.
• Geographical Location: Assess whether the geographical location of the outsourcing partner aligns with your preferences regarding time zone compatibility, cultural understanding, and proximity for possible on-site visits.
• Client References and Reputation: Request client references or case studies to gain insights into the partner’s performance, reliability, and reputation in delivering projects similar to yours.
• Contractual Agreements and Support: A well-crafted contract protects both parties from misunderstandings, delays and minimizes overall project risk. Ensure that the contract terms includes service level agreements (SLAs), support and maintenance post-delivery, intellectual property rights, and exit strategies if needed.

As a leading business process outsourcing services provider, our expertise lies in curating and assembling qualified teams, managing the entire recruitment process, and conducting thorough assessments. With a highly skilled and development team, Rishabh Software’s engineering team can take over any digital product engineering task you want to outsource.

Our captive development center offers a dedicated team of top-tier IT experts under one roof which makes us well-placed to completely own the development cycle. Leverage Rishabh Software’s experienced software development talent and resources so you can enhance your operations and implement digital transformation initiatives. Our outsourcing custom engagement models offer a long-term commitment, and we are confident in the value we deliver.

For over two decades, Rishabh Software has been a trusted software development partner for mid-sized businesses and enterprises globally, helping them achieve digital transformation goals. Our extensive experience offers you product engineering, application modernization, cloud enablement, and a spectrum of digital transformation services, ensuring we’re effectively prepared to meet your outsourcing needs.

Q: What are the popular IT outsourcing models?

A: IT outsourcing models vary in terms of engagement, control, and responsibility distribution between the client and the service provider. The popular IT outsourcing models include:

• Offshore Outsourcing: This model involves delegating tasks or projects to a service provider in a different country, often chosen for cost-effectiveness and access to a wider talent pool.
• Onshore Outsourcing: Onshore outsourcing refers to hiring a service provider within the same country as the client. It offers closer proximity, easier communication, and a better understanding of local market dynamics.
• Nearshore Outsourcing: This model involves outsourcing tasks to a nearby country, typically sharing a similar time zone or geographical proximity. It combines cost benefits with cultural alignment and communication ease.
• Managed Services: In this model, a service provider takes responsibility for managing and delivering a specific set of IT functions or processes, allowing the client to focus on core business operations.

Q: When is Software Development outsourcing the right match for you?

A: If your organization lacks flexibility and project workflow, then software development outsourcing is the right fit for your business. Here are some other points that also play a significant role.

• Lack of In-house Expertise: When your company lacks the specific skills or expertise required for a project, outsourcing to specialists can ensure high-quality results.
• Cost Constraints: Outsourcing software development can be cost-effective, especially for businesses aiming to reduce expenses associated with hiring and maintaining an in-house team.
• Focus on Core Business: Outsourcing allows you to concentrate on core business functions while experts handle the technical aspects of software development.
• Flexibility and Scalability: When your project requires scalability or quick adaptation to changing requirements, outsourcing offers flexibility in resource allocation.

Q: What are the Forms of Outsourcing?

A: The different formats of outsourcing encompass various approaches, such as:

• Business Process Outsourcing (BPO): Involves contracting specific business processes to external service providers, such as customer support, accounting, or HR functions.
• Knowledge Process Outsourcing (KPO): Focuses on outsourcing knowledge-intensive processes that require specialized expertise, like research, data analysis, or consulting services.
• IT Outsourcing: Deals with the delegation of IT-related tasks, including software development, infrastructure management, cybersecurity, and technical support.
• Offshoring: Refers to moving business processes or services to a different country, usually to reduce costs or access specific skills not available locally.
• Homeshoring: Involves outsourcing tasks to remote workers within the same country, leveraging talents while maintaining local cultural alignment.

Understanding these different forms of outsourcing helps businesses make informed decisions about which approach best suits their specific needs and objectives.

Footnotes:

1) https://www.globenewswire.com/news-release/2022/08/26/2505450/0/en/IT-Services-Outsourcing-Market-Size-to-Worth-Around-USD-1-06-Trillion-by-2030.html

2) https://straitsresearch.com/report/it-outsourcing-market

3) https://www.bloomberg.com/news/articles/2022-07-05/us-factory-boom-heats-up-as-ceos-yank-production-out-of-china

4) https://www.gartner.com/en/newsroom/press-releases/2023-09-28-gartner-forecasts-global-security-and-risk-management-spending-to-grow-14-percent-in-2024

5) https://www.gartner.com/en/newsroom/press-releases/2023-04-19-gartner-forecasts-worldwide-public-cloud-end-user-spending-to-reach-nearly-600-billion-in-2023

6) https://blackbear.global/blog/2023-it-outsourcing-trends-to-watch-in-2024/

7) https://www2.deloitte.com/us/en/pages/operations/articles/shared-services-survey.html