Candidate will be responsible to serve internal client and generate new business from existing client
Responsibilities
Learn the client business through authorized platforms and, relevant industry publications to know about the client services
Collect, analyze client services periodically to add Rishabh’s multiple services to generate new revenue. E.g: Type of work done previously, Billing rates, vertical and geographical distribution of their business, GPM/Profits, and Cost-effectiveness
Be proactive to provide services/products to clients to open up an additional business
Constantly forecasting revenue of each of the existing businesses to understand the client’s expectations and fulfilling it accordingly
Operate as an important link between the client and the senior management to represent the company at the best level to clients
Interface with clients frequently and maintain an excellent relationship. Proactive in taking customer feedback and sharing with all
Manage client expectations in an agreed way and maximizing customer satisfaction level by on-time delivery, monitoring customer complaints, providing efficient service and resolve grievances immediately
Responsible to coordinate with various teams (PM, HoD’s, Pre-Sales, BA, etc…) for quality and timely completion of all projects
Helping the project management team to make the project more efficient and productive by giving them regular customer feedback
Coordinate with Rishabh’s invoicing team as well as with client’s team for the billing and payment receivables
Maintain accurate reports and Monitor service levels based on predetermined metrics
Monitor trends and take appropriate action to ensure goals are met
Maintain an excellent level of reports with all areas of Rishabh’s services and executions
Detailed knowledge of search engine /on-line marketing in International Markets
Skills Required
Exposure to generate new revenue. E.g: Type of work done previously, Billing rates, vertical and geographical distribution of their business, GPM/Profits, and Cost-effectiveness
Exposure to IT Service Industry
Supporting Internal clients
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A serial entrepreneur and visionary, Mr. Shah has four decades of impeccable experience in setting the strategic direction for Rishabh. It is with a consuming passion for nurturing a strong leadership team that drives the execution. His strong desire to create value & care for customers through ethical and transparent means is imprinted in the DNA of every business verticals he has spearheaded. Towards this, he has been felicitated with awards, like “Gujarat’s IT Torch Bearer by GESIA” and “ITPV Business Leader of the year”. Mr. Shah is actively mentoring some local industry bodies like GESIA & NASSCOM and also serving as the Chairperson of NASSCOM’s Regional Council – West (for Gujarat).
An active philanthropist and firm believer in supporting the community and promoting education, he is actively involved in helping schools with their infrastructure and financing those in need of higher studies.
Saumil Shah – Chief Strategy Officer
Saumil Shah is at the forefront of the company’s digital journey. As a true strategic leader, this IIT-Kanpur & London Business School alumnus gets under the skin of every project, reaching beyond the obvious to garner accurate insights for customers. Under his belt, Saumil has close to 20 years of diversified global experience of incubating and scaling businesses from infancy to drive maximum value for customers.
He pursues a healthy lifestyle outside of work, enjoys playing either tennis or football, and is a real Arsenal fan.
CS steers the company’s forays by filling the gaps between technology and business. An ardent technologist, with 25+ years of experience, he spearheads the Enterprise Architecture implementation and Digital Transformation initiatives. He relentlessly works towards ensuring the incubation of emerging technologies and creating the CoE ecosystem of these innovations.
He is a constant learner who stays updated on the latest in technology, healthcare, geography, and politics while analyzing socio-economic problems.
Balaji K S - SVP – People and Client Success
Balaji’s role has been instrumental in Rishabh’s transformational journey, shaping its people, processes, and the organizational structure. With 18+ years of human resource management experience, he has successfully built a shared leadership of equality, diversity, and inclusion at all levels to foster a transparent and inclusive work culture.
A spiritual individual at heart, he prefers to read, attend skill enhancement programs, and even provide training on several interesting topics.
Kandarp Shah - AVP - Technology (Microsoft Practice)
Kandarp Shah has over 15+ years of experience with Microsoft technologies. He drives strategy and execution spanning all aspects of digital & cloud transformation initiatives. With his outstanding delivery management approach, Kandarp empowers customers with the development and deployment of Microsoft’s solutions and services. A proactive leader, he empowers his team to take ownership by grooming them into future leaders while building cohesive teams to achieve individual targets and company objectives.
When not working, Kandarp is an avid reader, and a passionate chef, he loves to work with budding technology learners.
Bhardwaj Pandya - AVP - Technology (Enterprise & Data Solutions)
Bhardwaj Pandya constructs large scalable systems with a passion for open source technologies. Bringing over 15+ years of technology management expertise, he plays a pivotal role across various phases of a project lifecycle with his agile management techniques. His expertise lies in seamlessly translating business needs into cutting-edge technical solutions.
He enjoys pursuing research on historical topics, mysteries of Google earth, and likes to stay fit with regular exercise.
Suresh Patel has made a significant mark in achieving peak customer satisfaction through the successful delivery of large-scale web and mobile projects through his 15+ year professional journey. His deep technology understanding clubbed with piloting innovative techniques has led to several successful project outcomes.
He likes to put on the hat of a chef when not working, and loves playing cricket.
Prasanth Nair is known for driving business transformation initiatives by leveraging analytics & data science to help solve real-world business problems. With 16+ years of experience, Prasanth assists global businesses to reinvent their approach through digital and cutting-edge technologies.
When outside of work, he continues to stay on top of the latest technology trends, enjoys traveling with a balance of sports and yoga.
Sapan Sehgal, AVP - IT Operations
Sapan Sehgal has close to 20 years of experience in establishing, leading, and managing “quality” across diverse geography projects. He has been instrumental in developing a CoE for software testing practice and spearheading process implementation at Rishabh Software. A passionate leader, who always motivates and inspires everyone to stay dynamic by inculcating the higher standards of work excellence.