Candidate should have good communication and Analytical skills.
Must have experience in supporting the web application Support
Responsibilities
Experience in Web-based Application Support or Service Delivery Analyst for any web based Applications support developed in either Java, Open source or Microsoft Technologies.
Strong experience in SQL and LINUX
Should have strong analytical skills and ability to summarize and convey the key messages.
Must be autonomous and rigorous in managing usual incident and request while performing daily monitoring, reporting in accordance with SLA and procedures.
Good experience in proving high technical support and advice our users.
Good experience in managing production issues and requests.
Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.
Analyze and identify the recurrent root causes, patterns and propose permanent fixes, enhancements or training plans for users.
Ensure an accurate and complete tracking of the activities.
Perform daily checks and apply recovery and troubleshooting procedures strictly.
Ensure and accurate and clear communication to users and partners.
To Provide Quality service and support and Able to handle a Team.
Skills Required
Experience in Web Application Support
SQL,Linux, Java
Good with Troubleshooting
Able to Priortize the tickets
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