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Application Support Analyst

Area

IT Support

Experience

4 to 6 Years

Location

Vadodara, Gujarat

Overview

  • Candidate should have good communication and Analytical skills.
  • Must have experience in supporting the web application Support

Responsibilities

  • Experience in Web-based Application Support or Service Delivery Analyst for any web based Applications support developed in either Java, Open source or Microsoft Technologies.
  • Strong experience in SQL and LINUX
  • Should have strong analytical skills and ability to summarize and convey the key messages.
  • Must be autonomous and rigorous in managing usual incident and request while performing daily monitoring, reporting in accordance with SLA and procedures.
  • Good experience in proving high technical support and advice our users.
  • Good experience in managing production issues and requests.
  • Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.
  • Analyze and identify the recurrent root causes, patterns and propose permanent fixes, enhancements or training plans for users.
  • Ensure an accurate and complete tracking of the activities.
  • Perform daily checks and apply recovery and troubleshooting procedures strictly.
  • Ensure and accurate and clear communication to users and partners.
  • To Provide Quality service and support and Able to handle a Team.

Skills Required

  • Experience in Web Application Support
  • SQL,Linux, Java
  • Good with Troubleshooting
  • Able to Priortize the tickets

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