Overview
- Candidate should have good communication and Analytical skills.
- Must have experience in supporting the web application Support
Responsibilities
- Experience in Web-based Application Support or Service Delivery Analyst for any web based Applications support developed in either Java, Open source or Microsoft Technologies.
- Strong experience in SQL and LINUX
- Should have strong analytical skills and ability to summarize and convey the key messages.
- Must be autonomous and rigorous in managing usual incident and request while performing daily monitoring, reporting in accordance with SLA and procedures.
- Good experience in proving high technical support and advice our users.
- Good experience in managing production issues and requests.
- Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity.
- Analyze and identify the recurrent root causes, patterns and propose permanent fixes, enhancements or training plans for users.
- Ensure an accurate and complete tracking of the activities.
- Perform daily checks and apply recovery and troubleshooting procedures strictly.
- Ensure and accurate and clear communication to users and partners.
- To Provide Quality service and support and Able to handle a Team.
Skills Required
- Experience in Web Application Support
- SQL,Linux, Java
- Good with Troubleshooting
- Able to Priortize the tickets
