The customer was in pursuit of a comprehensive solution to be built over mobile and web mediums that enables submission & management of insurance claim requests. Further, there was a dire need of common collaborative platform that connects customers, insurers and claim assistant companies seamlessly to manage transparent flow of policy information.
The developed tool aids individuals, sales teams, and organizations to build & nurture customer relationships within their network. It enables them to enhance their performance regarding sales and leads to boosted profits.
Ease of claim statement verification through AI-based algorithms to reduce the risk of fraudulent claims
Seamless process for the claim verification authority to view and approve the claim amount with an integrated & automated claim verification engine
A unified channel for claim verification companies and insurance providers to validate customer and policy information
Preset notifications enable continuous communication for insurers to better engage and retain end customers
The developed platform simplifies the claims process and helps save time for the policyholders. It keeps customers updated on their claims in a secure ecosystem, offers insight to insurers, and helps insurance company to develop customer loyalty
Increased efficiency with timely & accurate reporting for claim processes around requests with bifurcation across claim vs. settlement value, attempted fraud instances, and amount or value of fraud prevented
Utilizing ML algorithms for automated verification of claim requests based on the historical data available on third party centralized database
Collaborative self-service platform offering a real-time view of claim information to claimants, assessment agency & insurance companies with omnichannel web and mobile module
Transparency across business operations by improving the flow of information between systems for KYC verification, product & claim data, bank details, and more