Modernizing Legacy Administration Management Solution
For a US-based healthcare solution provider catering to 250,000+ clients every year
About
The customer was seeking application modernization services for their legacy administration management application to add new features & product enhancements for improving its performance, reliability, and scalability. Their legacy application, which was catering to approximately 250,000 clients per year, struggled to manage appointments, scheduling, invoicing, and report generation for varied medical services. It was with complex workflow, code maintainability, etc. leading to poor user experiences and revenue generation hitting below average.
Capability
Enterprise Software
Industry
Healthcare
Country
US
Key Features
The re-engineered application helped streamline the pre-employment & annual medical assessment process, enable a smooth appointment scheduling for clients, and improve transparency between the service provider and the end-customer.
Enhanced UX/UI
The new interactive UI facilitates users to make a one-click request for available services, book & manage appointments, generate invoices, and do a lot more efficiently
Improved workflow
Allows smooth online scheduling of screening tests and background check on a proprietary EHR (Electronic Health Record) system
Eliminate data error
Digital documentation reduces paper-based work and eliminates the potential risk of human error in recording business & customer data manually
Electronic reporting
Clients can easily retrieve online results and review appointment reports using a dynamic report generation module
Challenges
- Tightly coupled legacy application with intricate architecture and a large volume of data
- Lack of proper documentation for the existing solution
- Migrating all the data and services from the old to the new server with zero application downtime
- Poor application performance due to complicated process flow
- The time-consuming process of appointment booking leading to loss of clients
Solution
The modernized solution was one-of-its-kind to provide multiple integrations of home health care into a single solution. It was with a streamlined workflow, and new features that enabled the customer to offer efficient primary care, and wellness services through a single platform.
Agile & waterfall methodology
The approach of working with a hybrid model helped utilize the best of both to increase visibility across the project & deliver the proposed solution on time
Technology upgradation
We leveraged modern technology stack to analyze & improve existing system processes and implement MVC architecture to future-proof the current application
Product feature enhancements
We thoroughly optimized application performance and solved glitches with a complete rewrite of app functionalities and the implementation of new, anticipated features like EHR integration, dynamic workflows, advanced reporting and more
Database migration
The enhanced version of the extensive, legacy database as per the defined criteria was an outcome of valiant efforts & dedication of our team
Technologies Used
Project Snapshots
30%
boost in application performance
10x
surge in assessments performed across healthcare locations
145%
increase in total revenue
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