Modernizing Legacy Administration Management Solution

For a US-based healthcare solution provider catering to 250,000+ clients every year

The customer was seeking application modernization services for their legacy administration management application to add new features & product enhancements for improving its performance, reliability, and scalability. Their legacy application, which was catering to approximately 250,000 clients per year, struggled to manage appointments, scheduling, invoicing, and report generation for varied medical services. It was with complex workflow, code maintainability, etc. leading to poor user experiences and revenue generation hitting below average.

Capability

Enterprise Software

Industry

Healthcare

Country

Key Features

The re-engineered application helped streamline the pre-employment & annual medical assessment process, enable a smooth appointment scheduling for clients, and improve transparency between the service provider and the end-customer.

Enhanced UX/UI

The new interactive UI facilitates users to make a one-click request for available services, book & manage appointments, generate invoices, and do a lot more efficiently

Improved workflow

Allows smooth online scheduling of screening tests and background check on a proprietary EHR (Electronic Health Record) system

Eliminate data error

Digital documentation reduces paper-based work and eliminates the potential risk of human error in recording business & customer data manually

Electronic reporting

Clients can easily retrieve online results and review appointment reports using a dynamic report generation module

Challenges

Tightly coupled legacy application with intricate architecture and a large volume of data

Lack of proper documentation for the existing solution

Migrating all the data and services from the old to the new server with zero application downtime

Poor application performance due to complicated process flow

The time-consuming process of appointment booking leading to loss of clients

Solutions

The modernized solution was one-of-its-kind to provide multiple integrations of home health care into a single solution. It was with a streamlined workflow, and new features that enabled the customer to offer efficient primary care, and wellness services through a single platform.

Agile & waterfall methodology

The approach of working with a hybrid model helped utilize the best of both to increase visibility across the project & deliver the proposed solution on time

Technology upgradation

We leveraged modern technology stack to analyze & improve existing system processes and implement MVC architecture to future-proof the current application

Product feature enhancements

We thoroughly optimized application performance and solved glitches with a complete rewrite of app functionalities and the implementation of new, anticipated features like EHR integration, dynamic workflows, advanced reporting and more