The client was seeking a customized commerce solution that could serve as a single platform between retail enterprises and their end-customers. This would help streamline the buying processes and build brand reputation through a transparent approach. As part of the mandate, they needed to develop a first-of-a-kind eCommerce platform and continuously improve its functionality by adding new, engaging features.
A unified platform helps deliver fluid omnichannel experiences enabling meaningful customer relationships, smoother business processes, and improved sales.
Personalized offers and discounts to customers at every touchpoint to motivate purchase while earning loyalty that eventually drive sales & profits
Equip retailers with right pricing, distribution channels, and up-sell or cross-sell merchandise to delight customers and maximize business efficiency
Provide accurate, verified, and timely updates through constant first line support to enable data transparency and hence better decisions
Leverage enterprise-wide data to analyze buyer trends and market forecasts for actionable insights and tighter control
The unified solution helped the client simplify omnichannel retailing with total control over customer engagement, order & product management, and business analytics to elevate shopping experiences and increase profitability.
Developed the solution that met the rapid and changing needs of our client by applying agile methodology practices and standards
Developed a centralized module to manage all orders and inventory across various touchpoints with real-time assignments, prioritizations, and status updates
Unified various payment gateways, built & integrated advanced search & promotion elements, implemented CRM integration and other 3rd party APIs to deliver a comprehensive solution
Careful planning and integration of data security standards & protocols ensured adherence to all the GDPR compliance requirements