Multi-channel e-Commerce Management Solution
Enabling an Asian ecommerce start-up unify buyer-seller engagement
About
With the vision to reach a broader range of consumers, increase brand reach, and boost sales, the India-based customer approached us. We helped in developing a multi-channel e-commerce marketplace solution that would help sellers sell their products both in the Indian and international markets while reaching broader set of buyers.
Capability
Cloud
Industry
Retail
Country
India
Key Features
Robust SaaS-based solution helps in addressing the critical concerns of merchants by providing information with integration across marketplaces over a single platform
Dedicated vendor dashboard
It enables easy vendor registration with a separate admin portal for vendor product catalog enabling them to position better in the marketplace
Intuitive eCommerce capability
The adaptable multi-vendor platform enables both start-ups and established organizations to develop their eCommerce capability
Leverage Global presence
Facilitate tailored shopping experience with our marketplace solution, and mobile app development for multilingual and multinational audience connect
Power of analytics
Advanced analytics offer insights into various aspects like vendor-wise sale, merchandise sold/unsold, turnover per category, order & inventory reports, etc. which helps in decision making
Challenges
- Incapability of handling concurrency and parallel queries on large data sets
- Deprived of custom reports across inventory management, order processing, CRM and more
- Poor tracking of product listing, product reviews and ratings
- With no integration capability, lack of pulling data from 3rd party product listing platforms
Solution
We created an intuitive solution that helped automate the major chunk of the process of setting up accounts on various marketplaces to getting the products delivered to the customer. The instinctive dashboard helps sellers to host their products and listing on multi-channel marketplace platforms like Amazon, Flipkart, SnapDeal, and more.
Inventory management
Utilized AWS to offer real-time data for shipping & returns and inventory over a centralized module. It allows easy viewing, editing, and managing customer orders from multiple sales channels. Also, there is automatic sync, demand forecasting, and end-to-end purchase management for regular stock replenishment
Vendor management
Swift maintenance of product data, including inventory, purchase orders, product catalogs and more for buyers & sellers, leading to strong vendor relationships with standalone dashboards to assess varied parameters
Order processing
The tight integration with all leading marketplace platforms supports smooth processing of orders from multiple channels and also automates many administrative tasks, including invoice printing, bulk processing, managing live orders, and more
Robust CRM
The multi-channel CRM module enables the creation of business-specific workflows, launch & supervision of efficient marketing campaigns ensuring apt brand strategy & consulting approach to increase sales
Technologies Used
Project Snapshots
80%
client retention with a focus on quality
4x
increase in operational efficiency
Modern & responsive
user experience to increase user satisfaction
Have a Project in Mind?
+1-877-747-4224
Got questions? Let's Talk
sales@rishabhsoft.com
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