Appointment Scheduling App Modernization

For a healthcare service provider serving 3000+ professionals

The North American healthcare service provider wanted to upgrade its legacy appointment scheduling application. Their existing system with a poor interface and limited interactive features was not able to support medical professionals to manage & schedule appointments, receive payments & generate custom reports.

Capability

Product Engineering

Industry

Healthcare

Country

Key Features

The legacy application modernization for the healthcare service provider helped streamline & support the varied modules while aligning their business workflows to offer much-needed convenience & support.

Improved user experience

New and intuitive interface allows users ( both – medical professionals & patients) easy access to a comprehensive directory of medical services with single-click requests.

Notifications & reminders

Push notifications to remind practitioners about their upcoming appointments so they can confirm or reschedule the slot for online consultation.

Real-time cashflow insights

Accurate & detailed outlook of revenues from any device & anywhere with secure payment gateway integration for all scheduled consultations, visits, and services.

Centralized dashboard

Supports real-time tracking & management of bookings, cancellations, payments and more.

Challenges

Complicated workflow resulting in efficiency loss for medical professionals

Poor UI/UX resulted in a low patient return rate

Limited/No insight availability for associated professionals

Solutions

Rishabh Software helped re-engineer the online appointment booking application that simplifies operations like patient management, appointment scheduling, doctors’ schedule mapping, prescriptions management & payment module.

On the server side, our team utilized ASP.NET MVC as the web application development framework, with SQL Server for speedy execution of database operations and optimizing query processing. The frontend architecture was built using Angular and utilized React Native to offer a cross-platform experience across devices.

Service dashboard development

Created a single source dashboard that allowed medical professionals with a unified view of patient appointments – completed & upcoming with payment insights.

Reports

Allowed extracting detailed reports on the appointments, client information, payments, revenue, and more for the selected date range. With both pre-setup reports as well as custom options for users to design their ad-hoc reports.

Calendar synchronization

With required plug-ins from Gmail, Outlook, or other email service providers we enabled the calendar synchronization feature to block the schedule. It included Social Media integration as well to allow receiving real-time notifications for new appointment bookings and check schedules from the device of choice.