User-Friendly Homecare Provider Portal

For a UK-Based healthcare service provider to deliver affordable, quality geriatric care

As a revolutionary care providing company, the client wanted to develop an ideal home care portal to act as a marketplace for carers & care seekers. The solution should help older adults to search, shortlist, pay, and receive care from the caregivers of their choice.

Capability

Digital Services

Industry

Healthcare

Country

Key Features

Rishabh developed an intuitive web-based portal supported by a mobile app to help the adults (60 and older) search, shortlist and hire affordable & suitable carers. At the same time, the platform provided opportunities for the carers to increase their clientele and hence business.

Sleek interface

Elder-friendly design allows geriatrics for a comfortable & secure signup to search for caregivers in their locality with various filtering options such as gender preference, experience and care type with ratings & reviews

Smooth communication

24×7 coordination through in-built messaging between the carer and client with a secure information exchange

Workflow management

Streamlined validation of care providers along with on-the-go creation of contracts that details the hours of work tasks as per the shift

Faster payments

Instant payouts, even on weekends and holidays, through payment mechanism for caregivers for immediate payment after the care shift or contract is over

Challenges

Difficult to map the right user experience for the elderly care seekers

Manual and complicated agreement processes

No digital mechanism for verifying care provider’s certification & qualification documents

No solution to help manage low cost of geriatrics care while maintaining good agent commission

Solutions

We developed a Drupal-based solution that eliminates the time gap of finding the right carers for the elderly by almost 90%. The solution ticked off all the criteria of being new-age, smart & user-friendly.

Mobile apps

The cross-platform mobile apps targeted for Android & iOS platforms made it easy for both the care providers & care seekers to connect and get the last mile accessibility

Caregiver profile validation

Two-level online reference check of carer’s contracts, DBS & PVG checks, work validity to offer the best of carer services

Caregiver’s dashboard

Live web-based dashboard with color-coded tags for shift status and weekly/daily view option assists care providers to stay on schedule and monitor geriatric care to take on necessary actions

Admin panel

Helps review, approve/reject carer application, manage their accounts & client profiles and handle all administrative tasks while using CRM, analytics like tools to grow the business value