Home > Blog > Drupal Based Therapy Practice Management System For Healthcare Domain [Case Study]

Drupal Based Therapy Practice Management System For Healthcare Domain [Case Study]

14 Nov 2019

Healthcare professionals today rely on modern-day technology solutions that help them streamline their clinical processes such as scheduling, billing, and more with automation to some of the mundane tasks. Eventually, it enables to improve their overall productivity and supports them to focus on preventing impairments related to healthcare.


Read on to learn how Rishabh Software helped a US-based Health and Wellness Organization through a practice management solution using Drupal. As part of the mandate, we enhanced the user experience of their existing site and developed a web application. It helped them to deliver better healthcare outcomes.


Project Overview

Our customer was seeking a reliable technology partner who can modernize their existing EMR, therapy practice management, and billing system. Besides, they were on the lookout for a scalable solution to support their medical practice to minimize paperwork during audits and conveniently track bills & payments.


  • Understand the complexity of the 20+ therapy documentation forms
  • Customize the existing Drupal-based medical practice management system without affecting its performance
  • Create a seamless connection between the scheduling and billing system
  • Reduce the high IT management cost of the current application
  • Accommodate content approval workflow in Drupal to streamline the whole clinical process

Wish To Enhance Your Healthcare System?

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Our Solution

We followed a phase-wise system research approach.

Phase-1: Identification

Our team analyzed the customer’s old server-based system and identified problems, including:

  • High IT management cost of the existing application
  • No patient history on EMR system
  • Lack of multi-specialty practice management
  • Poor application performance and no scalability
  • Lack of documentation and version control

Phase-2: Development

We leveraged our expertise in offering Drupal website development services to deliver a scalable solution. We used modern open-source technologies & tools to enhance the working of the existing website and to convert it into a secure, cross-device compatible application.

Business Benefits

  • Improved collaboration between Office Administrative Staff and Therapists
  • Automated therapy document management
  • Fast and easy tracking of bills and payments through an online system
  • Reduced staff overtime to help them focus on patient services
  • Secure access to the application from different devices such as laptops, mobiles, tablets
  • A transparent document review process
  • Improved overall productivity while saving the operating time and cost


To conclude, Rishabh Software operated as the solution partner for the customer and delivered the Drupal-based therapy practice management system within ten months. Today, the solution helps them to manage patient visits and schedules for therapists with minimum paperwork. Besides, it enables the therapists (using front-end) and administrators (using back-end) to manage the documentation of services, including PT, OT, ST, and MSW.

Customer Profile

US-based Health and Wellness company

Technology and Tools

  • Drupal 8 Content Management Framework
  • PHP 7 Programming Language
  • MYSQL Relational Database Management System
  • Apache Server

Seek A Robust Practice Management System?

Rishabh Software provides custom healthcare solutions that help medical practices improve productivity and save costs.