Legacy App Modernization for Littering Offense Ticketing System using IoT [Case Study]
09 Aug 2022
Littering is a serious threat to the environment. It is now a bigger concern across many countries. As part of the local authority support, officers are responsible to collect fines from offenders. However, with a manual system in place and no real-time information about an offense, officials are not able to issue tickets immediately.
Learn how we helped a Europe-based client modernize their legacy system with an IoT-based litter fine ticket mobile app.
Project Overview
Our client is one of the largest UK-based privately-run service providers for Cleaning, Hygiene Supplies, Local Authority Support & more. While ensuring a cleaner, greener & safer community, they cover all littering offenses from dog fouling to inappropriate disposal of cigarette butts. They wanted to revamp their system with a dedicated littering violation ticket app. It would allow authorized officers to; 1) submit information about litter over an online portal and print the receipts directly; 2) issue tickets & collect fines from the offenders.
Rishabh Software analyzed the existing system and assessed the devices interacting within the existing system. We helped redesign the system with an IoT-based smart mobile app while providing essential integrations between various devices.
Challenges
- Synchronization and duplication issues with their existing device
- No internal collaboration of application
- No proper visibility of operations with FPN (Fixed Penalty Notice) issued based on location, employee number and offender details
- No mechanism to print the receipts on the go for in-field officers
- No encryption-based data transfer with payment gateway integration
Solution
Our team went through the plan and designed the Android app to enable the officials to properly record, submit and manage offenses by integrating payment and correction all in one single system. We simplified the user interface for even the online portal with continuous synchronization (online/offline). As part of the revamp exercise, we helped enhance the Employee login and authentication in the system with an additional security layer. Further, the revamped application now enables the field officers to extract details of offenses and penalties automatically from the system.
For issuing receipts, the legacy system included a hand-held device – Casio IT 9000 ticketing machine. With this, the staff member was not able to instantly issue the printed ticket & further the update/synch with the system was a challenge. We integrated the Android app to communicate with DPP-350C / Zebra printer via Bluetooth Low Energy (BLE) technology 4.0 SoC (System-on-Chip). This allowed the on-road offices to print the tickets offline.
Innovation-Led Benefits:
- New functionality in the legacy app
- For officers on the go, we developed a sync mechanism to access data both online and offline
- Data-driven analytics for different on-demand reporting
- End-to-end encryption of data
- Reduced overall legacy app modernization cost
By understanding the legacy system better, we provided continuous support and developed new features and functionality to improve the whole process.
Customer Profile
A Europe-based largest provider of cleaning & hygiene services
Technologies
Android, Microsoft .NET, SQLite, Bluetooth 4.0
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