Field Technician Mobile App Development To Improve Field Workers Efficiency
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Field Service Mobile App Development to Track & Improve Staff Productivity [Case Study]

27 Apr 2022

Managing a large number of staff workers is a daunting task, especially if you still have paper processes in place. A field service time app can take care of all your painstaking procedures & streamline crucial assignments, thus helping you track tasks with ease.

Learn how we helped an NZ-Based commercial cleaning services company to bring together teams, data, assets and processes to effectively manage field operations & resources to improve efficiencies while reducing costs.

Project Overview

An Auckland-based company addressing client’s commercial cleaning needs wanted to streamline the management of jobs, inspections, audits & maintenance activities for field-based engineers and subcontractors. They were in pursuit of a technology partner with field service mobile app development experience to develop a cross-platform app for both iOS and Android, that would help fast track & automate their operations like maintenance, inspections and jobs.

Explore how Rishabh built a multi-tenant SaaS pattern that would enable the field-based facility management workforce to easily receive, update and close jobs on the move.

Challenges

  • Excel-based facility operations & asset management
  • Lack of visibility into field force activities
  • Lower employee productivity & longer sales cycle

Solution

We developed a field force tracking app that would help workers to receive, update and close jobs on the move. It offers role-based access to different personas such as cleaners, supervisors, salespersons & subcontractors to monitor, track & update tasks.

Adopting a mobile-first approach, we leveraged the Flutter cross-platform framework for a high-quality & native-like experience. Using the generic data & multi-tenant data model, the solution can be deployed on any cloud platform of choice & as per changing customer needs.

The project was executed by adopting an Agile incremental model to meet the immediate & future business needs of the client.

Field Service Time App For Field Workforce
Web-based Admin Portal To Manage Field Worker Jobs

Additionally, we developed a web-based admin portal that includes administration and configuration features that help with sending alerts & approving service requests.

Key features of the field service solution includes;

  • API-first approach
  • Access across smartphones & tablets devices on iOS & Android
  • Offline app access
  • GPS location tracking system

Benefits

  • Improved visibility and transparency of field service workers
  • 50% increase in worker efficiency
  • 100% streamlining of work order management
  • 54% faster work-order completion

Customer Profile

A New Zealand-based civil & construction company.

Technologies

.NET Core, Flutter, React, TypeScript with Flux, HTML, CSS, Bootstrap

Ready to Boost Productivity For Field Force?

Manage all your facility management operations with ease and efficiency with the targeted mobile app.