Home > Blog > Product Re-engineering Of Survey Software For Healthcare Industry [Case Study]

Product Re-engineering Of Survey Software For Healthcare Industry [Case Study]

17 Sep 2019

Healthcare industry today is facing the challenges of rising costs amid uneven quality of care & treatment. Moreover, for businesses, an efficient online survey application supports them to map the patient-provider communication by providing feedback — both from patients and employees. While a lot of hospitals, clinics, and other providers have recognized this need, a reliable survey software development company assists them in creating efficient survey systems that will help them to achieve better healthcare outcomes.


Read on as we present how Rishabh Software helped a US-based healthcare services provider to re-engineer their current healthcare survey application to increase their solution product performance, scalability, and reliability.


Project Overview

Our customer was seeking a reliable technology partner to re-engineer their existing cloud-based survey application that could collect and analyze information in a faster way. Basis the received feedback from the healthcare provider for their survey system; the customer was seeking to upgrade and fine-tune their solution.


  • Upgrade the survey software for healthcare without affecting the performance of the current application
  • Identify all the valuable parts of the existing system & reuse them with minimal changes
  • Migrate the source code from ColdFusion to the latest technology framework
  • Data Transfer with a risk-free process, and minimum downtime
  • Modernize the UI to enhance the user experience

Our Solution

We followed a phase-wise implementation approach to re-engineer the entire survey healthcare system. It was divided into two phases; 1) to create a balance in the existing system and 2) rewrite the current code:


Phase 1: Assessment (Requirements Analysis of AS-IS and TO-BE product model)
As part of this, our team conducted a detailed requirement gathering and analysis of the current cloud-based healthcare survey system. We re-examined the entire app architecture and further created comprehensive documentation on the essentials for the end product.


Phase 2: Execution (Incremental product development)
Further, we migrated the application from ColdFusion to ASP.NET with a complete rewrite of the app functionalities. The entire project was divided into multiple small manageable sprints. We made a significant improvement in the existing survey software for healthcare so that it can adhere to advanced business features and requirements.

Business Benefits

  • Faster time to address the patient queries
  • Improved quality of healthcare survey system with maximized staff utilization
  • Seamless user experience across devices & platforms
  • Real-time benchmark and comparison reports
  • Increased cost-efficiency


To conclude, Rishabh Software, as a survey tool development partner, successfully re-engineered the entire survey healthcare system within 12 months. The current application now helps collect actionable insights while delivering consistent user experience across platforms.

Customer Profile

US-based technology & service provider to the healthcare industry

Software & Tools

  • ASP.NET Core Web Framework
  • Twilio Cloud-Based Communications Platform
  • OpenEMR Medical Practice Management Software
  • PayPal
  • JIRA Automated Testing Tool

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