Streamline your helpdesk processes by exploring the core elements of Rishabh Software’s SharePoint based ticketing system
A help desk ticketing system helps address customer challenges in an accurate, and well-organized manner. Therefore, it is vital for organizations to develop an efficient help desk & ticketing platform that fulfills the specific company requirements; also, it ensures the highest level of customer satisfaction and long-term business profitability.
SharePoint has emerged as an excellent solution to build a full-fledged help desk system. At Rishabh Software, we focus on integrating SharePoint based ticketing system capabilities for a variety of businesses. Our solutions help them to track, respond to customer requests in an organized manner.
Through this article, you will be able to discover how the SharePoint helpdesk solution by Rishabh Software can benefit your business.
Though, Why is SharePoint Recommended for Help Desk Solution?
SharePoint is an excellent solution to streamline & automate the company’s internal operations. It has all the capabilities to offer a productive ticketing system.
Toward that, let’s have a look at the essentials of the SharePoint helpdesk solution.
|Admin Module||Employee Module||Ticketing Module||Automation||Reporting||Support Widget|
|Login||Register/Login||Create/Manage tickets||Automatic ticket routing||Full-fledged reporting with Excel, PowerBI, and other tools||Application defect tracking|
|Customer/Employee support||Knowledgebase||Public/Private communication||Automatic notifications||Customer analysis||Email-support|
|Advanced dashboard||Customer/Employee support||Ticket history||Workflow automation||Employee performance||Web support widget|
|Manage forms & policies||Create sub-tasks||Advanced search||Microsoft Flow integration||Organization chart||Custom help desk|
|Customize features & modules||Manage tickets||Manage tags & categories||SharePoint workflow integration|
|Schedule appointments||Manage notifications|
|Access company’s asset information|
While there exist a variety of help desk ticket systems, let’s discuss some of the limitations of the conventional platforms and how we help overcome them using the Sharepoint platform:
Discover how we helped a US-based financial services company to synchronize business processes in multiple departments through a SharePoint helpdesk solution.
Our custom SharePoint helpdesk solution helps drive better business outcomes
We deliver robust, efficient, and useful SharePoint based ticketing solution for different industries.
The primary purpose of a SharePoint help desk ticket system is to provide consistent, on-demand customer service. Below are some of the considerations for your reference while opting for a help desk solution:
Our SharePoint development team builds feature-rich help desk & SharePoint based ticketing system. They help streamline the ticket management process.
We help your staff to track & manage all the tickets in one place and reduce the time taken to address the customer needs through a custom helpdesk system