Disorganized and fragmented management of service technicians is a significant challenge for companies whose business relies on on-field technicians. To improve response time, customer service and efficiency they need a connected field service app that can run on the technician’s smartphone.
Field service apps take out the pain and inefficiencies arising out of manual data entry and paper-pen processes. It digitizes field service companies and enables technicians to execute work orders, send out estimates, sign contracts, follow dispatch requests and much more from their smartphone. With a field service app, technicians can stay connected 24×7 with their head office and with offline sync ability they can continue working on the app even without internet access.
Developing a custom field service app is complex and challenging because of the various modules involved like GPS, form filling, work order management, signatures, attaching documents, secure data accessibility, and offline sync. Field service apps need to run on various mobile platforms including Android, iOS, and Windows. To be able to develop the app quickly and deploy across platforms is a crucial challenge for service companies.
Custom Xamarin app development can help companies overcome this challenge as it lets them deploy the app across mobile OSes while keeping the experienced native. Xamarin is a flexible, cross-platform framework that gives developers the freedom to share .NET code between iOS, Windows, and Android platforms. It leads to a faster time-to-market for the app as developers can create a set of reusable components shared across mobile platforms. A Xamarin based field service app can take advantage of core Xamarin features as mentioned below: