For decades, enterprises have relied on Microsoft Dynamics CRM to streamline customer acquisition and support various business processes. It is a robust, flexible and affordable customer relationship management (CRM) solution to drive consistent and measurable improvements to meet almost all of your sales, marketing, and customer service needs. If you’re an existing Dynamics CRM user, you would know it enhances user productivity by integrating with tools you are already familiar with such as Microsoft Office 365 and Outlook.
One of the biggest advantages of using Microsoft Dynamics CRM is that it facilitates online and offline access to customer information through an extensive suite of sales, marketing and service solutions within an interface similar to Microsoft Office/Outlook. This interface ensures quick user adoption and improved results.
Best Features of Microsoft Dynamics CRM
However, with the release of Microsoft Dynamics 365, a completely rebranded and repacked offering that includes ERP services too, in addition to CRM. The new cloud-enabled offering brings with it unmatched CRM performance, functionality, security and pricing familiar to Microsoft users.
Enhance Your Business Process & Customer Satisfaction With Microsoft Dynamics CRM
In addition to that, Microsoft continually enhances Microsoft Dynamics CRM features to make the product more user-friendly. Users can easily customize areas specific to their requirements without having to be an expert programmer or IT pro. Some of the great features included in Microsoft Dynamics CRM are listed below.
Apart from the MS Dynamics CRM features listed above, the product is constantly updated with new features to enhance collaboration within your organization through integrations with popular communication and ERP software. With Dynamics 365 implementation, users will get a completely new CRM experience as a result of all the benefits offered.
Are you looking to improve the customer satisfaction levels through Microsoft Dynamics CRM? Talk to our CRM experts to know what features you can use to make your CRM process more efficient.