Microsoft Dynamics CRM is one of the best suited CRM solution for SMBs. For many years, it has helped them manage customer relationship online, kept contacts secure and streamlined the organization’s internal work procedures. Dynamics CRM offers a customizable set of features for both On-Premise and Online editions at an affordable cost. Many businesses have already benefitted from its unique features such as sales and customer service automation, custom workflows, marketing campaign management, social media integrations and customer analytics.
According to Jim Dester (Director, Corporate Communications, Microsoft), “4.4 million users are using Microsoft Dynamics CRM in 2015, compared to 3 million users in 2013.”
Collaborate Better With New Features in Dynamics CRM 2016
Although it offers a compatible set of features, customers have faced issues with integrating email accounts and adapting to the sophisticated sales mechanism present in the solution. In response to the challenges faced by users, Microsoft has adopted a ‘continuous improvement’ policy and released new features in Dynamics CRM 2016. This release includes a number of changes and new additions that further enhances the user experience.
Microsoft Dynamics CRM 2016 is a complete package of surprising features and with that it has enhanced CRM users’ experience to a whole new level. Are you planning to implement Dynamics CRM for your organization?